Support Enginer

In this role, you will be responsible for managing and troubleshooting integrations between our Applicant Tracking System (ATS) and various third-party systems. You will act as the primary technical point of contact for clients and partners, ensuring seamless integration experiences and timely resolutions to any issues that arise. This role requires a strong understanding of technical troubleshooting, API integration, and collaboration with both internal teams and external partners.

Key Responsibilities:

• Serve as the primary technical point of contact for troubleshooting and resolving integration issues between our ATS and third-party systems (e.g., HRIS, job boards, background check providers, assessment tools, etc.).

• Work closely with customers to understand their integration needs and assist in the setup and configuration of third-party integrations within the ATS.

• Troubleshoot and resolve technical issues with integrations, ensuring that data flows correctly between systems and addressing any discrepancies.

• Collaborate with product and engineering teams to identify and resolve integration bugs and provide feedback to enhance the integration process.

• Provide documentation, FAQs, and best practices to clients and internal teams to facilitate smooth onboarding and usage of third-party integrations.

• Monitor and track integration performance, proactively identifying and resolving any issues or performance bottlenecks.

• Educate clients on integration features and capabilities, ensuring they are maximizing the use of integrations to enhance their recruiting process.

• Manage integration requests, escalate complex issues to the appropriate internal teams, and ensure issues are resolved within defined SLAs.

• Work with third-party vendors and partners to coordinate technical support and troubleshooting efforts when needed.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• 2+ years of experience in a technical support or customer-facing engineering role, with a focus on third-party integrations or SaaS platforms.

• Experience with integrating third-party applications (e.g., HRIS, job boards, background checks) with software systems using APIs, webhooks, and other integration methods.

• Strong troubleshooting and problem-solving skills, with the ability to analyze technical issues and identify root causes.

• Solid understanding of RESTful APIs, web services, and data formats (JSON, XML, etc.).

• Familiarity with applicant tracking systems or recruitment software is a plus.

• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

• Ability to work independently and manage multiple integration projects simultaneously.

• Familiarity with integration tools or middleware (e.g., Zapier, MuleSoft, Workato) is a plus.

Preferred Skills:

• Experience with cloud-based ATS solutions (e.g., Greenhouse, Lever, Workday).

• Knowledge of scripting languages (e.g., Python, JavaScript) to support custom integration requirements.

• Familiarity with troubleshooting tools (e.g., Postman, cURL, API testing tools).

• Experience working with agile development teams.

Benefits:

• Competitive salary and benefits package.

• Opportunity to work in a collaborative and innovative environment.

• Career development opportunities within a growing company.

• If you are passionate about technology and enjoy helping clients streamline their processes through seamless integrations, we encourage you to apply and join our dynamic team!